Return & Refund Policy

This Return & Refund Policy explains the conditions, procedures, and timeframes that apply when customers request a return, report a damaged or incorrect item, or request a refund for kitchen and household products purchased from COMPANY through domain.com. This policy should be read together with our Shipping Policy and Payment Policy.

1. Return Period

Customers may request a return within 30 days from the confirmed delivery date shown by the applicable carrier's tracking information. The 30-day return period begins on the date the order is recorded as delivered to the shipping address provided by the customer.

To be eligible for consideration, the return request must be submitted within this 30-day period. Requests made after the return period has expired may not be accepted unless otherwise required by applicable law.

Customers should not send an item back without first contacting us. A return must first be reviewed and authorized so that we can provide the appropriate return instructions and confirm where the item should be sent.

2. Return Eligibility and Product Condition

Because our website sells kitchen用品 and other items intended for use in food preparation, storage, serving, organization, and everyday household environments, returned products must meet appropriate hygiene and resale conditions.

Unless the item arrived damaged, defective, incorrect, or otherwise qualifies for a remedy under applicable law, returned products must generally be:

• Unused and in substantially the same condition in which they were received;
• Unwashed and free from food, beverages, grease, stains, odors, residue, or other signs of use;
• Free from scratches, dents, burns, chips, cracks, or damage caused after delivery;
• Returned with all original parts, accessories, inserts, manuals, and components;
• Returned in the original packaging where reasonably possible; and
• Suitable for inspection and, where appropriate, resale.

Kitchen products that have been used for food preparation, cooking, serving, drinking, or direct food contact may not be accepted for discretionary return where their condition creates hygiene or safety concerns, unless the product is defective or applicable law provides otherwise.

3. How to Request a Return

To request a return, please contact us at [email protected] within the applicable return period. Customers should provide their order number, the item they wish to return, the reason for the return, and any relevant photographs or supporting information where necessary.

After reviewing the request, we will provide return instructions if the return is approved. These instructions may include the applicable return address and other information required for the returned parcel.

Customers should package returned products securely to prevent damage during transportation. We recommend using a shipping service that provides tracking because the customer may be asked to provide proof that the return was sent.

A return is not considered completed merely because a parcel has been shipped. Returned goods must be received and inspected before the final refund decision is made.

4. Return Shipping Costs

If a customer returns an item because of a change of mind, personal preference, ordering error, or another reason not caused by us, the customer is responsible for the cost of return shipping unless otherwise required by applicable law.

Original shipping charges are generally not refundable for discretionary returns unless required by applicable law or expressly agreed by us.

If we confirm that an item was delivered damaged, defective, materially incorrect, or was sent as a result of an error attributable to us, we will provide an appropriate resolution and may cover or reimburse reasonable return shipping costs where a return is required.

Customers should not send a return using cash-on-delivery, freight-collect, or other services that require us to pay unapproved charges upon receipt unless we have expressly authorized that arrangement in advance.

5. Damaged, Defective, or Incorrect Items

Customers should inspect their order as soon as reasonably possible after delivery. If a product arrives damaged, defective, materially different from the item ordered, or if the wrong item has been received, please contact us within 48 hours after delivery.

The customer should provide the order number and clear photographs showing the affected product, its condition, the outer parcel, internal packaging, and shipping label where reasonably possible. These materials help us verify the issue and, where necessary, submit a claim to the carrier or fulfillment provider.

Customers should retain the product and its original packaging while the issue is being reviewed and should not discard, alter, repair, or dispose of the affected item unless instructed otherwise.

After reviewing the available information, we may provide an appropriate resolution, which may include a replacement, refund, partial refund, or another remedy permitted by applicable law and appropriate to the circumstances.

6. Return Inspection and Refund Approval

Once a returned item is received, we will inspect it to confirm that the product corresponds with the approved return request and satisfies the applicable return conditions.

The inspection may include verification of the product condition, completeness of components, signs of use, packaging condition, and the reason originally provided for the return.

If the return is approved following inspection, the customer will be notified and the refund process will begin.

A refund may be reduced or declined where legally permitted if the returned product shows substantial use, food contamination, washing, missing components, customer-caused damage, or other conditions inconsistent with the approved return request.

We maintain appropriate order, payment, fulfillment, shipping, tracking, communication, and return records so that transactions and refund requests can be reviewed accurately if a payment provider, card issuer, or other authorized party requires supporting documentation.

7. Refund Method and Refund Timeframe

Approved refunds are returned to the original payment method used for the purchase. Refunds are not normally issued to a different payment card, bank account, PayPal account, digital wallet, or other payment method.

Approved refund amounts will normally be returned to the original payment method within 7 business days after the refund has been approved.

Payments and refunds may be processed through third-party payment service providers, including Stripe and PayPal. Depending on the customer's bank, card issuer, or payment provider, account records may display the refund differently or require normal financial processing before the credit is fully reflected.

Where a refund has already been issued by us but is not visible in the customer's account, the customer should first review the original payment method and contact the applicable bank or payment provider. Customers may also contact us at [email protected] so that we can verify the refund status in our transaction records.

8. Payment Disputes, Chargebacks, and Customer Support

If a customer believes that an order, return, payment, or refund has not been handled correctly, we encourage the customer to contact us directly before submitting a chargeback or payment dispute whenever reasonably possible. This gives us an opportunity to review the transaction records, delivery information, return status, and payment history and to resolve legitimate concerns promptly.

If a payment dispute or chargeback is submitted through Stripe, PayPal, a bank, card issuer, or another payment provider, we may provide relevant transaction records to that provider, including order confirmation, payment authorization information, shipping and tracking records, delivery confirmation, customer communications, return records, refund records, and other evidence reasonably necessary to explain the transaction.

Submitting a payment dispute does not automatically determine whether a return or refund is valid. Payment disputes may be reviewed independently by the customer's bank, card issuer, Stripe, PayPal, or another payment provider according to their own procedures and requirements.

For questions about returns, damaged products, refunds, or an existing order, customers may contact us using the following information:

COMPANY
Address: address
Phone: phone
Email: [email protected]

We will review customer requests using the order information and supporting records available to us and will provide an appropriate resolution in accordance with this policy and applicable law.