Return & Refund Policy

This Return & Refund Policy describes the rules that apply to returns, damaged or incorrect products, refund requests, and post-purchase assistance for hats, caps, and other headwear purchased from CALNAVOR, LLC through calnavor.com. It should be read together with our Shipping Policy and Payment Policy.

1. Time Limit for Return Requests

Customers may submit an eligible return request within 30 days from the confirmed delivery date recorded by the applicable shipping carrier.

The return request must be submitted within that 30-day period. Requests received after the applicable period may be declined unless applicable law provides otherwise.

Items should not be returned without prior authorization. Customers must first contact us so that the request can be reviewed and the appropriate return instructions can be provided.

2. Condition Requirements for Returned Headwear

Unless the product arrived damaged, defective, incorrect, or is otherwise subject to a mandatory legal remedy, returned products must generally remain suitable for inspection and, where applicable, resale.

Returned hats, caps, and related headwear should generally be:

• Unworn and unused except for reasonable initial inspection or fitting;
• Unwashed and free from perspiration, odors, smoke, stains, cosmetics, hair products, or other signs of wear;
• Free from crushing, deformation, stretching, tearing, staining, or customer-caused damage;
• Returned with original accessories, removable components, inserts, and product materials where applicable;
• Returned with original packaging and tags where reasonably possible; and
• Securely packaged so that the shape and condition of the headwear are protected during return transportation.

Items showing substantial wear, alteration, washing, heavy odor, contamination, removed components, or material changes to their original condition may not qualify for discretionary return where legally permitted.

3. Procedure for Requesting a Return

To begin a return request, customers should contact us at [email protected] within the applicable return period and provide the order number, the item concerned, the reason for the return, and any supporting photographs or other information reasonably necessary to review the request.

If the request is approved, we will provide appropriate return instructions, which may include the applicable return destination and information required to identify the returned parcel.

Returned products should be packaged carefully to protect the hat crown, brim, shape, trims, and any accessories during transportation. Customers are encouraged to use a trackable shipping method and retain proof of shipment.

Sending a parcel does not by itself complete the return process. Returned products must be received and inspected before final refund eligibility is determined.

4. Responsibility for Return Shipping Costs

Where the return is requested because of a change of mind, personal preference, sizing preference, incorrect selection, ordering mistake, or another reason not attributable to us, the customer is generally responsible for return shipping costs unless applicable law requires otherwise.

Original shipping charges are generally not refunded for discretionary returns except where required by law or specifically agreed by us.

Where we confirm that an item arrived damaged, defective, materially incorrect, or was sent because of an error attributable to us, we may provide an appropriate remedy and may reimburse or cover reasonable return shipping costs where a return is required.

Customers must not use cash-on-delivery, freight-collect, or another return method that imposes unapproved charges on us unless that arrangement has been expressly authorized in advance.

5. Damaged, Defective, or Incorrect Products

Customers should examine their order promptly after delivery. If an item arrives damaged, defective, materially different from what was ordered, or if an incorrect item was supplied, please contact us within 48 hours after delivery.

Customers should provide the order number together with clear photographs showing the affected item, relevant product details, the external parcel, internal packaging, and shipping label where reasonably possible.

The affected product and its packaging should be retained while the matter is reviewed. Customers should not repair, alter, dispose of, or materially modify the item before receiving further instructions where evidence may be required.

Depending on the circumstances, an appropriate resolution may include replacement, refund, partial refund, or another remedy available under applicable law.

6. Inspection of Returned Products

After a return is received, the product will be reviewed to confirm that it corresponds with the approved return request and satisfies the applicable return requirements.

Inspection may include the condition of the hat or headwear, signs of wear, odor, cosmetics or hair-product residue, deformation, missing accessories, packaging condition, and consistency with the stated reason for return.

Where the return is approved following inspection, the customer will be notified and the refund process will begin.

Where legally permitted, a refund may be reduced or refused if the returned product shows significant use, washing, alteration, contamination, missing parts, avoidable deformation, customer-caused damage, or other conditions inconsistent with the authorized return.

We may retain appropriate order, shipping, payment, communication, return, and refund records so that transactions can be reviewed accurately where required by payment providers, banks, card issuers, or other authorized parties.

7. Refund Method and Processing Time

Approved refunds are issued to the original payment method used for the purchase. We do not normally transfer an approved refund to a different payment card, bank account, PayPal account, digital wallet, or other payment method.

After approval, the refund will normally be submitted within 7 business days.

Refunds may be processed through third-party payment providers, including Stripe and PayPal. Banks, card issuers, and payment providers may require additional processing time before the credit becomes visible to the customer.

If a refund has been issued by us but is not yet visible, customers should review the original payment method and may contact their bank or payment provider. Customers may also contact us at [email protected] so that we can verify the status shown in our transaction records.

8. Chargebacks, Payment Disputes, and Support

Customers who believe that an order, return, payment, or refund has not been handled correctly are encouraged to contact us directly before initiating a chargeback or payment dispute whenever reasonably possible.

If a dispute is submitted through Stripe, PayPal, a bank, card issuer, or another payment provider, we may provide relevant supporting records, including order confirmations, transaction records, shipping information, tracking data, delivery confirmation, customer communications, return requests, inspection information, and refund records.

The initiation of a payment dispute does not itself determine whether a return or refund claim is valid. The applicable payment provider or financial institution may conduct an independent review according to its own procedures.

For assistance concerning a return, damaged or incorrect product, refund, or existing order, please contact:

CALNAVOR, LLC
Address: 201 E Jefferson St, Ste 201, Louisville, KY 40202, US
Phone: +1 (502) 890-6540
Email: [email protected]

Requests will be assessed using the available order, shipping, payment, and communication records and handled in accordance with this policy and applicable law.